Trusted Tickets for Music, Sports & Comedy Events

Terms and Conditions


TicketPort allows third party sellers to list and sell their products at ticketport.co.uk. Details of the business selling tickets is displayed throughout the checkout process and full contact details will be provided for the seller after a sale is completed. While TicketPort as a service provider helps facilitate transactions that are carried out on the TicketPort website, TicketPort is neither the buyer nor the seller of the tickets.

Payment at checkout initially goes to TicketPort. After a period of time these funds are transferred to the seller minus any relevant booking or sell fees. The contract formed at the completion of a sale for the tickets is solely between buyer and seller. TicketPort is not a party to this contract nor assumes any responsibility arising out of it. While TicketPort will do the upmost to ensure every seller on the website meets the highest of standards, ultimately the seller is responsible for the sale of the tickets and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Anyone selling tickets on TicketPort will assist with any issues in a fair and honest manner, and any issues are likely to be extremely rare.

The following terms therefore apply between the buyer and seller on TicketPort, both the seller agrees to these terms before listing on TicketPort, and the buyer of tickets during the checkout process. In these Conditions:

"We", "us" and "our" is TicketPort, which is a trading name of Graestone Limited, registered in England and Wales under registration number 12908819.
"Buyer" is the person who accepts a price of the Seller for the sale of the tickets.
"Seller" is the business selling the tickets on TicketPort, with whom your contract is formed with.
"Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller.
"Contract" means the contract for the purchase and sale of the tickets.

All sales are final

Once an order is placed and paid for, it cannot be cancelled or refunded. The seller is not responsible for lost or stolen tickets, and we regret that in most circumstances tickets cannot be duplicated. However should an issue arise the matter should be discussed with the seller to see if any options are available.

The client should note that the right to cancel or "cooling off period" provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of event tickets. All sales are final.

Suspected Fraud

We do however reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. Should we suspect fraud we may require further information or documentation to prove otherwise. If this is not provided we reserve the right to cancel the order, in which case a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered.

Physical ticket delivery

The seller is not responsible for the physical delivery of tickets, this is provided by the Royal Mail. In the event of an issue with the delivery through Royal Mail, where Royal Mail is at fault the seller will assist the buyer in making a claim for compensation. If a delivery is made incorrectly due to an issue with an incorrect address the buyer entered then no refunds are due although the seller will assist in any reasonable way they can to help retrieve the tickets.

Detail changes

If you change your address after you have booked your tickets with us you will need to inform the seller. The seller is not liable if tickets have already been sent out to your old address. This only applies where the buyer is expecting physical tickets in the post.


The seller does not put on or host events and is in no way responsible for changes to the events for which they sell tickets, be that date, time, location or line-up changes. If an event is rescheduled and your tickets remain valid for the newly rescheduled dates there is no right to refund. Where an event is cancelled, the seller will issue a full refund including any booking and delivery fees to the buyer. Event dates and times are subject to change. It is up to the buyer to check local listings for updates.

COVID-19 Entry Requirements

If entry requirements are subject to enforced restrictions in relation to Covid-19 this information will be displayed during the checkout process. TicketPort and/or the seller will do their upmost to relay any changes to these entry requirements but the buyer should be aware these can change at any time and it is the buyer’s responsibility to check the latest requirements before an event.

Should a buyer be unable to attend an event due to failing an entry requirement or for any other reason related to Covid-19 (for example self-isolation) there is no right to a refund. The buyer is permitted to resale or pass on their ticket for someone else to use.

Event arrangements

Should an event be postponed or cancelled, the seller cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated services relating to the event.

Age restrictions

Most events carry some form of age restrictions usually relating to minors needing to be accompanied by an adult or licencing reasons. The seller cannot be held responsible if a buyer cannot gain admission to an event because they did not meet the required age restriction to attend. Where an event or ticket carries an age restriction this will be clearly stated when you book your tickets. Please make sure you read all the information that applies to the event and ticket you want to book, and always carry proof of age if age restrictions apply.

Admission refusal

The seller cannot refund tickets for anyone who is refused entry, or thrown out of a venue due to any of the following:
  • Late arrival, being or appearing to be underage (see paragraph on Age Restrictions above) or declining to be searched.
  • Abusive, threatening, drunken or antisocial behaviour, which includes smoking in a no smoking area.
  • Carrying offensive weapons, illegal substances or making unauthorised audio, video or photographic recordings.

Payment issues

Orders are accepted subject to payment being received from the card issuer. If the seller is unable to obtain payment, they reserve the right to cancel your order.

Bank charges

All payment and refund transactions, irrespective of currency, originate from the UK. The seller cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction; such charges are completely out of their control.

Data protection

By placing an order, you confirm that you understand that you are agreeing to being contacted by TicketPort with information and updates that a directly relevant to your order. The seller of the tickets will be provided the email address of the buyer to provide updates, and likewise the buyer of the tickets will be provided with contact information for the seller.

Dispatch of tickets

As soon as the buyer receives their tickets, they should check that they are correct and what was ordered. In extremely rare cases where tickets are not what was ordered please contact the seller within seven days or before the event date if sooner. After this time the tickets will be deemed as accepted by the buyer.

Pricing errors

While the seller tries to ensure that all prices on our website are accurate, errors may occur. If the seller discovers an error in the price of ticket(s) you have ordered they will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If the seller is unable to contact you they can treat the order as cancelled. If you cancel and you have already paid, you will receive a full refund.

Incorrectly supplied tickets

While the sellers will do their upmost to ensure that all tickets are supplied exactly as listed at the time of sale, it is possible the specifics of a ticket can change, for example if an event organiser changes the layout for production reasons. In these rare cases the seller is entitled to provide equivalent or upgraded tickets. However they will not provide tickets they believe are in a worse position than the original order without first agreeing with the buyer about the change.

Invalid tickets

In the extremely rare occurrence that a buyer is denied entry to an event because the ticket has been invalidated without their knowledge, and the seller has made no attempt to inform them that the ticket is no longer valid, the seller will issue a full refund including any booking and delivery fees to the buyer. The seller cannot be held liable for any additional costs the buyer may incur for personal arrangements such as travel, accommodation, subsistence or any other associated services relating to the event.


Where you are due a refund; the refund will be made to the original card or PayPal account used for purchase. This will normally show in your account 5-7 working days from the date of the refund being issued.

General queries

If the buyer has any questions about their order they should contact the seller directly. Contact information is displayed during the checkout process. Full details will be provided after the order is placed. Sellers agree to respond to all queries in a reasonable time frame. Buyers should not contact a seller about non received tickets unless one of the following is true:
  • Buyer received an email notifying them of dispatch and tickets did not arrive.
  • Tickets were listed for immediate dispatch and have not been received within ten days of the order.
  • The event takes place in the next ten days.